I just got a great letter from a guy named Jeremy McCarthy, Director of the Preferred Customer Team at Verizon. My first thought was: how do they treat their non-preferred customers? Do their phones explode if they go over their minutes?
Jeremy told me that I need to SEIZE THE SAVINGS. As Director, he has personally gone over my bill and found that I need to either maximize my current plan or change my plan because I'm paying $31.75 in "total overage charges."
The right solution is at my fingertips: I need to call one of their customer service people, and I don't even have to extend my contract!!!!! Jeremy personally appreciates my business and looks forward to keeping me connected, now and for years to come. Is it just me, or does that sound ominous? Now I get the nagging feeling that I'm serving life with Verizon. They either get you in the small print or put Brad, Customer Service boy from hell, on the line and you agree to anything to get him to shut the fuck up. Pardon my French.
So, keep up the emails -- I'm not going to be using my phone much.